"Organisations that grew up on the web have changed our attitude to the services we rely on every day. We expect them to work, be simple, cheap or free. They ha
A blueprint for reinventing the core of your business Value in the next phase of the digital era will go to those companies that don't just try digital but also
The book is a guide to building a digital institution. This updated and expanded second edition explains how a growing band of reformers in businesses and gover
Through a series of studies, the overarching aim of this book is to investigate if and how the digitalization/digital transformation process causes (or may caus
Become a Digital Master—No Matter What Business You’re In If you think the phrase “going digital” is only relevant for industries like tech, media, and